Frequently Asked Questions
Everything you need to know about your Tribu Care journey.
Are Tribu Care products suitable for sensitive skin?
Yes, our formulas are dermatologist-tested and crafted with gentle, plant-based ingredients specifically designed to be safe for all skin types, including sensitive skin.
How long does shipping typically take?
We process orders within 1-2 business days. Standard shipping usually takes 3-5 business days for domestic orders and 7-14 business days for international destinations.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product within 30 days for a full refund or exchange.
Are your products cruelty-free and vegan?
Absolutely. Tribu Care is committed to ethical beauty. All of our products are 100% vegan and we never test on animals at any stage of production.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.